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FS#959 — FS#4980 — filerz52.240

Attached to Project— Hosting
Incident
240plan
CLOSED
100%
The server does not respond. We are intervening.

The sites hosted on /homez.52 are unavailable.

Date:  Thursday, 30 December 2010, 13:33PM
Reason for closing:  Done
Comment by OVH - Tuesday, 28 December 2010, 22:30PM

The service is available again.

We are searching for the origin of the problem.


Comment by OVH - Tuesday, 28 December 2010, 22:57PM

The server recrashed :

Dec 28 22:17:24 filerz52 unix: [ID 836849 kern.notice]
Dec 28 22:17:24 filerz52 ^Mpanic[cpu6]/thread=fffffe8000457c60:
Dec 28 22:17:24 filerz52 unix: [ID 836849 kern.notice]
Dec 28 22:17:24 filerz52 ^Mpanic[cpu3]/thread=fffffe80003ecc60:
Dec 28 22:17:24 filerz52 unix: [ID 836849 kern.notice]
Dec 28 22:17:24 filerz52 ^Mpanic[cpu7]/thread=fffffe80004b6c60:
Dec 28 22:17:24 filerz52 unix: [ID 836849 kern.notice]
Dec 28 22:17:24 filerz52 ^Mpanic[cpu1]/thread=fffffe800031dc60:
Dec 28 22:17:24 filerz52 unix: [ID 836849 kern.notice]
Dec 28 22:17:24 filerz52 ^Mpanic[cpu5]/thread=fffffe800065dc60:
Dec 28 22:17:24 filerz52 unix: [ID 836849 kern.notice]
Dec 28 22:17:24 filerz52 ^Mpanic[cpu0]/thread=ffffffff9bf89780:
Dec 28 22:17:24 filerz52 genunix: [ID 663943 kern.notice] Unrecoverable Machine-Check Exception

We are replacing CPU.


Comment by OVH - Tuesday, 28 December 2010, 23:10PM

The wearing down of the thermal paste seems to be causing the problem.

Because of doubt,the CPU has been replaced, reboot in progress.


Comment by OVH - Wednesday, 29 December 2010, 14:22PM

There's still a problem on the filer.