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FS#8436 — FS#12307 — Blue ecard payment

Attached to Project— Corporate websites
Incident
Backend / Core
CLOSED
100%
We escalated payment errors with blue ecards.

We know right now that the problem is not from our side. In fact we tried to make the payments go through our diverse payment service providers with the same results.

We suspect that at least a bank refuses the payment of its own blue ecards or a deficit of cards such as visa or mastercard ...

We suggest that you do a payment with a standard bank card, cheque, paypal.

We are doing statistics in order to fix the problem.
Date:  Thursday, 15 January 2015, 16:42PM
Reason for closing:  Done
Comment by OVH - Tuesday, 13 January 2015, 13:18PM

Our bank is under discussion with various card bearing banks to understand the origin of the problem.