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FS#8434 — FS#12305 — So you Start and Kimsufi termination

Attached to Project— Dedicated servers
Maintenance
all (dedicated servers)
CLOSED
100%
Due to a problem in the termination robot,cancellations requests made between December 20th 2014 and December 31st, 2014 for dedicated servers So you start and Kimsufi were applied on January 1st 2015 instead of February 1st 2015.

The servers recycling robot made its part of the job namely suspending the service for 24 h (server is
rebooted in rescue) and after 24 hours the reinstallation of servers for delivery to a new customer.

Although customers (who terminated their services lately) seem to be happy that their request has been taken into account since December and they will not be charged for January,it was indeed a bug, not a feature.

The bug has been fixed.

We are deeply sorry for this bug :(
Date:  Saturday, 03 January 2015, 05:50AM
Reason for closing:  Done