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FS#8419 — FS#12291 — Bankcard payment

Attached to Project— Corporate websites
Incident
Backend / Core
CLOSED
100%
We observers an abnormal rate of errors on the payments by Bankcards.
The observers error message is "Internal communicaion error". We are investigating.
Date:  Thursday, 15 January 2015, 16:43PM
Reason for closing:  Done
Comment by OVH - Sunday, 28 December 2014, 18:06PM

According to our estimations only 1 payment attempt out of 10 is impacted.


Comment by OVH - Sunday, 28 December 2014, 18:13PM

The perturbations were confirmed by one of our payment service providers between 9:30 and 13:00 .
From our side, we can confirm the return to the normal situation within one hour. The incident is closed.


Comment by OVH - Sunday, 28 December 2014, 18:15PM

We are going to contact our service provider to do a post-mortem on this incident in order to avoid that
this happens again.
In parallel we are going to reinforce the indicators allowing us in the future to detect sooner this knd of dysfunctionings.