OVHcloud Network Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
FS#10806 — th2-5-6k and ldn-1-6k
Incident
Report for Network & Infrastructure
Resolved
We have an incident on this router.
We will reboot line card 1.
Update(s):
Date: 2014-05-19 13:10:31 UTC
The Orange interconnection on th2 has been restored.
Date: 2014-05-19 10:58:04 UTC
The two chassis rebooted correctly. We will now attempt to retrieve useful data from the \"shadow\" routers set up with Cisco to troubleshoot this problem.
Date: 2014-05-19 10:56:40 UTC
Done.
Date: 2014-05-19 10:39:43 UTC
The problem is causing loss by intermittence. We will reboot chassis ldn-1-6k.
Date: 2014-05-19 10:39:38 UTC
The problem is causing loss by intermittence. We will reboot chassis th2-5-6k.
Date: 2014-05-19 10:29:12 UTC
We have detected the problem again.
Date: 2014-05-19 10:11:57 UTC
The line card rebooted. There are no more CPUHOG issues on this card. However, following the reboot, we have lost the Orange interconnection on this router (the traffic is passing through other interconnections). We will contact them to get it restored ASAP.
Date: 2014-05-19 10:10:03 UTC
May 19 10:16:02 th2-5-6k.fr.eu 2995757: May 19 10:15:43 CEST: %SYS-DFC1-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msecs (0/0),process = Const2 IPv6 Process.
May 19 10:16:02 th2-5-6k.fr.eu 2995759: May 19 10:15:51 CEST: %SYS-DFC1-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msecs (2/1),process = Const2 IPv6 Process.
May 19 10:16:55 th2-5-6k.fr.eu 2995799: May 19 10:15:58 CEST: %SYS-DFC1-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msecs (1/0),process = Const2 IPv6 Process.
May 19 10:16:55 th2-5-6k.fr.eu 2995801: May 19 10:16:06 CEST: %SYS-DFC1-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msecs (0/0),process = Const2 IPv6 Process.
May 19 10:16:55 th2-5-6k.fr.eu 2995803: May 19 10:16:13 CEST: %SYS-DFC1-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msecs (0/0),process = Const2 IPv6 Process.
May 19 10:16:55 th2-5-6k.fr.eu 2995807: May 19 10:16:28 CEST: %SYS-DFC1-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msecs (1/0),process = Const2 IPv6 Process.
May 19 10:16:55 th2-5-6k.fr.eu 2995809: May 19 10:16:35 CEST: %SYS-DFC1-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msecs (3/0),process = Const2 IPv6 Process.
May 19 10:16:55 th2-5-6k.fr.eu 2995811: May 19 10:16:42 CEST: %SYS-DFC1-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msecs (1/0),process = Const2 IPv6 Process.
May 19 10:17:47 th2-5-6k.fr.eu 2995860: May 19 10:16:58 CEST: %SYS-DFC1-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msecs (0/0),process = Const2 IPv6 Process.
May 19 10:17:47 th2-5-6k.fr.eu 2995862: May 19 10:17:05 CEST: %SYS-DFC1-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msecs (0/0),process = Const2 IPv6 Process.
May 19 10:17:47 th2-5-6k.fr.eu 2995864: May 19 10:17:12 CEST: %SYS-DFC1-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msecs (0/0),process = Const2 IPv6 Process.
May 19 10:17:47 th2-5-6k.fr.eu 2995866: May 19 10:17:20 CEST: %SYS-DFC1-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msecs (2/1),process = Const2 IPv6 Process.
May 19 10:17:47 th2-5-6k.fr.eu 2995868: May 19 10:17:27 CEST: %SYS-DFC1-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msecs (0/0),process = Const2 IPv6 Process.
We will reboot line card 1.
Update(s):
Date: 2014-05-19 13:10:31 UTC
The Orange interconnection on th2 has been restored.
Date: 2014-05-19 10:58:04 UTC
The two chassis rebooted correctly. We will now attempt to retrieve useful data from the \"shadow\" routers set up with Cisco to troubleshoot this problem.
Date: 2014-05-19 10:56:40 UTC
Done.
Date: 2014-05-19 10:39:43 UTC
The problem is causing loss by intermittence. We will reboot chassis ldn-1-6k.
Date: 2014-05-19 10:39:38 UTC
The problem is causing loss by intermittence. We will reboot chassis th2-5-6k.
Date: 2014-05-19 10:29:12 UTC
We have detected the problem again.
Date: 2014-05-19 10:11:57 UTC
The line card rebooted. There are no more CPUHOG issues on this card. However, following the reboot, we have lost the Orange interconnection on this router (the traffic is passing through other interconnections). We will contact them to get it restored ASAP.
Date: 2014-05-19 10:10:03 UTC
May 19 10:16:02 th2-5-6k.fr.eu 2995757: May 19 10:15:43 CEST: %SYS-DFC1-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msecs (0/0),process = Const2 IPv6 Process.
May 19 10:16:02 th2-5-6k.fr.eu 2995759: May 19 10:15:51 CEST: %SYS-DFC1-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msecs (2/1),process = Const2 IPv6 Process.
May 19 10:16:55 th2-5-6k.fr.eu 2995799: May 19 10:15:58 CEST: %SYS-DFC1-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msecs (1/0),process = Const2 IPv6 Process.
May 19 10:16:55 th2-5-6k.fr.eu 2995801: May 19 10:16:06 CEST: %SYS-DFC1-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msecs (0/0),process = Const2 IPv6 Process.
May 19 10:16:55 th2-5-6k.fr.eu 2995803: May 19 10:16:13 CEST: %SYS-DFC1-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msecs (0/0),process = Const2 IPv6 Process.
May 19 10:16:55 th2-5-6k.fr.eu 2995807: May 19 10:16:28 CEST: %SYS-DFC1-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msecs (1/0),process = Const2 IPv6 Process.
May 19 10:16:55 th2-5-6k.fr.eu 2995809: May 19 10:16:35 CEST: %SYS-DFC1-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msecs (3/0),process = Const2 IPv6 Process.
May 19 10:16:55 th2-5-6k.fr.eu 2995811: May 19 10:16:42 CEST: %SYS-DFC1-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msecs (1/0),process = Const2 IPv6 Process.
May 19 10:17:47 th2-5-6k.fr.eu 2995860: May 19 10:16:58 CEST: %SYS-DFC1-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msecs (0/0),process = Const2 IPv6 Process.
May 19 10:17:47 th2-5-6k.fr.eu 2995862: May 19 10:17:05 CEST: %SYS-DFC1-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msecs (0/0),process = Const2 IPv6 Process.
May 19 10:17:47 th2-5-6k.fr.eu 2995864: May 19 10:17:12 CEST: %SYS-DFC1-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msecs (0/0),process = Const2 IPv6 Process.
May 19 10:17:47 th2-5-6k.fr.eu 2995866: May 19 10:17:20 CEST: %SYS-DFC1-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msecs (2/1),process = Const2 IPv6 Process.
May 19 10:17:47 th2-5-6k.fr.eu 2995868: May 19 10:17:27 CEST: %SYS-DFC1-3-CPUHOG: Task is running for (2000)msecs, more than (2000)msecs (0/0),process = Const2 IPv6 Process.