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FS#9530 — Telephone exchange
Incident
Report for Web Cloud
Resolved
There is an incident on the telephone exchange.
Update(s):
Date: 2013-10-17 19:29:48 UTC
A checking probe of the machine status was so sensitive and has
provoked switching into the rescue equipment, while the machine was
performing well.
A recovery of all SIP telephones should be done at the same time but
we have discovered a bug on the LG telephones display flashing and
sending requests in loop, which has provoked a delay on the other
re-recording MGCP.
This has therefore, took 50 minutes to recover 90% of the telephones
then we have reinitialised all screens thereafter discovering this issue
to recover the set of parc.
We have modified the parameters of the check probe and are investigating on
the display issue of the LG telephones.
Date: 2013-10-17 19:21:48 UTC
The MGCP post displays are relaunched.
Date: 2013-10-17 19:21:15 UTC
Some MGCP screens remain blanc. We are relaunching the MGCP post displays.
Date: 2013-10-17 19:20:31 UTC
The switching had a board effect on the provisioning of MGCP telephones which has caused \"XML download\" errors. A reboot allows to recover the post.
Date: 2013-10-17 16:28:56 UTC
MGCP is back at 100%
Date: 2013-10-17 16:03:53 UTC
90% of the MGCPs are back up.
Date: 2013-10-17 15:57:29 UTC
All the SIP is up. For MGCP 50% not yet reconnected.
Date: 2013-10-17 15:22:54 UTC
The emergency device has taken over. We are looking for the cause of the problem.
Update(s):
Date: 2013-10-17 19:29:48 UTC
A checking probe of the machine status was so sensitive and has
provoked switching into the rescue equipment, while the machine was
performing well.
A recovery of all SIP telephones should be done at the same time but
we have discovered a bug on the LG telephones display flashing and
sending requests in loop, which has provoked a delay on the other
re-recording MGCP.
This has therefore, took 50 minutes to recover 90% of the telephones
then we have reinitialised all screens thereafter discovering this issue
to recover the set of parc.
We have modified the parameters of the check probe and are investigating on
the display issue of the LG telephones.
Date: 2013-10-17 19:21:48 UTC
The MGCP post displays are relaunched.
Date: 2013-10-17 19:21:15 UTC
Some MGCP screens remain blanc. We are relaunching the MGCP post displays.
Date: 2013-10-17 19:20:31 UTC
The switching had a board effect on the provisioning of MGCP telephones which has caused \"XML download\" errors. A reboot allows to recover the post.
Date: 2013-10-17 16:28:56 UTC
MGCP is back at 100%
Date: 2013-10-17 16:03:53 UTC
90% of the MGCPs are back up.
Date: 2013-10-17 15:57:29 UTC
All the SIP is up. For MGCP 50% not yet reconnected.
Date: 2013-10-17 15:22:54 UTC
The emergency device has taken over. We are looking for the cause of the problem.