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FS#559 — FS#4612 — Roubaix<>London

Attached to Project— Network
Incident
Whole Network
CLOSED
100%
The links Roubaix<>London have just gone down, probably due to an incident on our transport link. We are looking
for the origin of the problem. The traffic moves on the back up link via Amsterdam.
Date:  Wednesday, 22 September 2010, 01:44AM
Reason for closing:  Done
Comment by OVH - Monday, 20 September 2010, 13:46PM

We have an outage on our fibre between the sites of Mereworth and Postling (UK). More info are to be continued.


Comment by OVH - Monday, 20 September 2010, 18:19PM

A team is in their way to localise the origin of the crash.


Comment by OVH - Monday, 20 September 2010, 20:33PM

A team is currently on the site of Mereworth making a diagnosis.


Comment by OVH - Monday, 20 September 2010, 21:34PM

One of the techs is working for the site Postling located at the entrance of the Channel Tunnel, the English side. The problem is a almost located on this site. According to measurements , the problem does not lie on the span itself (the fibre between the two sites themselves) but rather on a patching on the amplification's site. Another tech is also on standby in case an intervention on one of the amps is needed.


Comment by OVH - Monday, 20 September 2010, 21:36PM

Because of its position on the Eurotunnel site, the access to the site Postling is administratively very complicated. A procedure for emergency access is underway.


Comment by OVH - Monday, 20 September 2010, 21:40PM

The tech was able to access the site of Postling through the procedure of emergency access. For an unknown reason, one of the of the patch of our link was abnormally curved. It has been changed and we found a normal attenuation in the normal section of the fiber. All links are reassembled immediately. We will investigate the exact cause of the problem.