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FS#5414 — FS#9335 — Collect SFR National

Attached to Project— ADSL / SDSL
Incident
Backend / Core
CLOSED
100%
There is an issue on the SFR collect throughout all of France.
The modems are syncronised but there has been no connection for the
last 2hrs of this morning.

A ticket has been opened, investigations are underway on their side.
Date:  Monday, 16 September 2013, 01:01AM
Reason for closing:  Done
Comment by OVH - Friday, 13 September 2013, 10:02AM

There is a BAS fault. The devices have rebooted little by little.
Resolution is expected by the end of the morning.


Comment by OVH - Friday, 13 September 2013, 11:17AM

All the SFR teams have been mobilised.
The incident is affecting collect operators at SFR.


Comment by OVH - Friday, 13 September 2013, 15:50PM

The lines are operational again since 15:00 (CET).
A modem reboot may be necessary to get the connection back.