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FS#5152 — FS#9079 — Fra < > Sbg

Attached to Project— Network
Incident
Whole Network
CLOSED
100%
The link is down. The traffic is flowing via Paris.
We are investigating.
Date:  Wednesday, 07 August 2013, 17:11PM
Reason for closing:  Done
Comment by OVH - Friday, 02 August 2013, 17:22PM

The link is back up.

We have detected a hardware problem on the Frankfurt node.

We are opening a ticket with Infinera.


Comment by OVH - Tuesday, 06 August 2013, 18:39PM

The technician has identified the problem on the Frankfurt Infinera chassis. It concerns the power supply.
We are going to intervene on August 6th at 23:00 to correct the electrical issue.


Comment by OVH - Wednesday, 07 August 2013, 09:34AM

We are starting the intervention.


Comment by OVH - Wednesday, 07 August 2013, 09:34AM

The Paris < > Frankfurt link is down. We are investigating.


Comment by OVH - Wednesday, 07 August 2013, 09:36AM

We found a power supply problem, the Infinera chassis rebooted.


Comment by OVH - Wednesday, 07 August 2013, 09:36AM

The chassis is operational again. The traffic has been restored.


Comment by OVH - Wednesday, 07 August 2013, 09:39AM

The chassis is stable, we have inserted the first optic card and the electrical system held the charge.


Comment by OVH - Wednesday, 07 August 2013, 09:41AM

We have inserted all the cards into the Infinera chassis. The chassis is currently stable, we will monitor it during the night and the morning.


Comment by OVH - Wednesday, 07 August 2013, 17:09PM

The chassis is stable. The task is closed.