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FS#5086 — FS#9012 — Collect SFR

Attached to Project— ADSL / SDSL
Incident
Backend / Core
CLOSED
100%
There is an incident in departements 31, 34 and 38 on the SFR collect.

A ticket has been opened, investigations are underway on their side.
Date:  Thursday, 25 July 2013, 20:19PM
Reason for closing:  Done
Comment by OVH - Wednesday, 24 July 2013, 15:59PM

The issue has been resolved in dept. 31, it was due to a power problem.


Comment by OVH - Wednesday, 24 July 2013, 16:01PM

SFR has also confirmed a fault in departements 42 and 86.


Comment by OVH - Wednesday, 24 July 2013, 18:15PM

The issue has been resolved in dept. 34, it was due to a faulty switch.


Comment by OVH - Wednesday, 24 July 2013, 19:40PM

The issue has been resolved in dept. 42. It was a default on optic module. It will be replaced tonight.


Comment by OVH - Thursday, 25 July 2013, 11:33AM

The issue in dept 38 has not been resolved yet. This is due to some difficulties to access the site.