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FS#4462 — FS#8396 — rbx-s6-6k

Attached to Project— Network
Maintenance
Whole Network
CLOSED
100%
The router has crashed

Apr 9 10:27:08 GMT: %SYS-3-LOGGER_FLUSHING: System pausing to ensure
console debugging output.

Apr 9 10:27:08 GMT: %C6K_PLATFORM-2-PEER_RESET: RP is being reset by
the SP
*** System received a Software forced crash ***
signal= 0x17, code= 0x24, context= 0x46ae74a4
PC = 0x42af803c, SP = 0x44d4a708, RA = 0x416c15a0
Cause Reg = 0x00003c20, Status Reg = 0x34008002

Apr 9 10:27:14 GMT: %SYS-SP-3-LOGGER_FLUSHING: System pausing to
ensure console debugging output.

Apr 9 10:27:13 GMT: %SYS-SP-3-CPUHOG: Task is running for
(4428)msecs, more than (2000)msecs (5/5),process = Crash writer.
-Traceback= E
Apr 9 10:27:13 GMT: %SYS-SP-3-CPUHOG: Task is running for
(4432)msecs, more than (2000)msecs (5/5),process = Crash writer.
-Traceback= 419B5690 114C 7D0 5 5 41D2BE40 443A0D90
Apr 9 10:27:14 GMT: %OIR-SP-6-CONSOLE: Changing console ownership to
switch processor
Date:  Tuesday, 09 April 2013, 18:01PM
Reason for closing:  Done
Comment by OVH - Tuesday, 09 April 2013, 17:50PM

The crash is ude to the VPN card that we have in the router. We stop it since we no longer need it. VPN service is done on an isolated router.

Apr 9 10:26:09 GMT: %IPC-SP-5-WATERMARK: 1944 messages pending in rcv
for the port Card7/0:Request(10000.7) seat 10000
Writing debuginfo to bootflash:debuginfo_mini_20130409-092609

validblock_diagnose, code = 5

current memory block, bp = 0x4441902C,
memory pool type is Processor
data check, ptr = 0x44419054

next memory block, bp = 0x44459938,
memory pool type is Processor
data check, ptr = 0x44459960

previous memory block, bp = 0x44418FBC,
memory pool type is Processor
data check, ptr = 0x44418FE4


Comment by OVH - Tuesday, 09 April 2013, 17:50PM

34 -rw- 25000 Apr 9 2013 10:26:10 +01:00
debuginfo_mini_20130409-092609
35 -rw- 429158 Apr 9 2013 10:27:06 +01:00
crashinfo_20130409-102707-GMT

ok. we stop.


Comment by OVH - Tuesday, 09 April 2013, 17:52PM

Crash.

We change the router supervisor.


Comment by OVH - Tuesday, 09 April 2013, 17:54PM

Supervisor changed. Router booted. It works.


Comment by OVH - Tuesday, 09 April 2013, 17:57PM

Crash again so it's not the supervisor.


Comment by OVH - Tuesday, 09 April 2013, 18:00PM

We are going to open the Cisco TAC.

In parallel we think that the issue comes from crypto commands of the VPN card which is no longer in the cahssis. We will clear the conf and reboot the router.


Comment by OVH - Tuesday, 09 April 2013, 18:00PM

We restart with the conf cleared of VPN.