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FS#4340 — FS#8274 — NWK <> MIA

Attached to Project— Network
Incident
Whole Network
CLOSED
100%
The 10 circuits are down.

We open a ticket with our provider.
Date:  Wednesday, 20 March 2013, 11:04AM
Reason for closing:  Done
Comment by OVH - Tuesday, 19 March 2013, 17:22PM

Our provider confirms that there is a fibre cut, which is located 62km away from Miami.

Our provider is doing its best for the service to be back to normal ASAP.

No ETA has been given.


Comment by OVH - Tuesday, 19 March 2013, 19:51PM

ETA given by the technician on site: 45 minutes.


Comment by OVH - Tuesday, 19 March 2013, 19:54PM

CNP Transports has indicated that the facility engineers will dig up to the external connection box to take the fiber to another location in order to speed up the isolation of the breaking point. Engineers have indicated that it will take about 30 minutes to dig. Meanwhile, a technician is on his way to the other end, the
fiber section should be up soon.


Comment by OVH - Tuesday, 19 March 2013, 19:55PM

CNP Transport stated that the team on site has isolated the breaking point and has determined that the deterioration of the fiber has been caused by the installation of a street light. The on-site team is currently assessing the damage to repair.


Comment by OVH - Wednesday, 20 March 2013, 11:04AM

Links are up. The traffic is back to normal.