Customer Service Status - FS#7977 — Allowed paypal payments in error 500 on january 28th

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FS#7977 — Allowed paypal payments in error 500 on january 28th

Incident Report for Customer Service

Resolved

Following a major incident on Paypal infrastructure yesterday, about 380 transactions failed with the erorr 500 while they was charged on the Paypal account status \"Payment Authorization given to OVH.\"
OVH has not received the credentials required to properly handle these transactions, we are in communication with Paypal to make a cancellation of all payment authorizations impossible to validate those received on January 28th.

Update(s):

Date: 2013-01-31 22:33:06 UTC
We have canceled all authorisations issued during the Paypal incident.

Posted Jan 30, 2013 - 06:24 UTC