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FS#380 — FS#4456 — Roubaix1 - rbx-1-6k

Attached to Project— Network
Incident
Whole Network
CLOSED
100%
We have an incident on the backbone Roubaix1.
Date:  Wednesday, 11 August 2010, 02:45AM
Reason for closing:  Done
Comment by OVH - Wednesday, 11 August 2010, 02:40AM

The router rbx-1-6k is unstable due to memory allocation problems which has impacted the routing. The router is being restarted. The routing on roubaix1 is ensured by rbx-2-6k.



Comment by OVH - Wednesday, 11 August 2010, 02:44AM

A manipulation error on rbx-56 (clear conf 3) caused the reset of the configuration of the card 3 into rbx-56. but in CatOS, the ports do not pass "disable/shutdown" by default. and so all the routers roubaix 1 were connected together on a big loop.

We have disconnected the card after 6-7 minutes.

The loop has impacted the router rbx-1 and the memory has exploded. The routing was with the loss of packets;

We decided to cut off all the cards and let-2 rbx manage the situation. What he has done very well.

Next, check the configuration and reboot the rbx-1.

the situation is stable now.

The good news: the vss-2 has not been impacted by this outage. This proves that the work that we did had a good impact on the router's stability.

http://status.ovh.net/?do=details&id=363