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FS#2850 — FS#6811 — fra-5-6k

Attached to Project— Network
Incident
Whole Network
CLOSED
100%
The router is down.
Date:  Sunday, 10 June 2012, 16:15PM
Reason for closing:  Done
Comment by OVH - Saturday, 02 June 2012, 00:15AM

%Software-forced reload

5w0d: %HA_EM-6-LOG: Mandatory.go_ltlmemconsty.tcl: GOLD EEM TCL policy for TestLtlFpoeMemoryConsistency
Jun 1 21:47:48 GMT: %CONST_DIAG-2-HM_SUP_CRSH: Supervisor crashed due to unrecoverable errors, Reason: Failed TestLtlFpoeMemoryConsistency

21:47:50 GMT Fri Jun 1 2012: Unexpected exception to CPU: vector 1500, PC = 0x5012CC4 , LR = 0x5012CA0
-Traceback= 5012CC4 80C7D14 81A5030 81A5510 80D4608 80D55F8 80D5770 4D6E590 5874C00 587B334 589CD00 588A634 50156B0 500EF64

CPU Register Context:
MSR = 0x00029200 CR = 0x24444022 CTR = 0x0808004C XER = 0x00000000
R0 = 0x05012CA0 R1 = 0x6AE05978 R2 = 0xFFF7FFF7 R3 = 0x517964C0
R4 = 0x00000032 R5 = 0x00000006 R6 = 0x00000001 R7 = 0x00000015
R8 = 0x0000002F R9 = 0x00000000 R10 = 0x00000DB0 R11 = 0x00000DB0
R12 = 0x00000003 R13 = 0x0121D000 R14 = 0x0ED90000 R15 = 0x0ED60000
R16 = 0x51236294 R17 = 0x00000000 R18 = 0x00000000 R19 = 0x00000001
R20 = 0xFFFFFFFF R21 = 0x6AD5B868 R22 = 0x00000001 R23 = 0x0DFD9EBC
R24 = 0x00000138 R25 = 0x6AD5C1C0 R26 = 0xFFFFFFFF R27 = 0x0DFD8E70
R28 = 0x6AD5AD94 R29 = 0x6AD5AD94 R30 = 0x0C250000 R31 = 0x00000000

TEXT_START : 0x04000144
DATA_START : 0x0C000000
Writing crashinfo to bootdisk:crashinfo_20120601-214750-GMT
*** System received a Software Forced Crash ***
signal= 0x17, code= 0x1500, context= 0xd6ef0a4
PC = 0x5012cc4, Vector = 0x1500, SP = 0x6ae05978



System Bootstrap, Version 12.2(50r)SYS2, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2011 by cisco Systems, Inc.
PYRAMID platform with 2097152 Kbytes of main memory


Comment by OVH - Saturday, 02 June 2012, 00:16AM

We will open the TAC and verify if we need to change the hardware.


Comment by OVH - Saturday, 02 June 2012, 20:01PM

There is a hardware problem on the supervisor. A spare card was just delivered to Frankfurt. We are going to shut down the router and replace the defected card.


Comment by OVH - Saturday, 02 June 2012, 20:05PM

We isolated the router of the network.


Comment by OVH - Saturday, 02 June 2012, 21:24PM

The router is shut down. We are doing the replacement of the sup.


Comment by OVH - Saturday, 02 June 2012, 21:25PM

The reboot of the router is in progress.


Comment by OVH - Saturday, 02 June 2012, 21:25PM

The router is back to its normal working.