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FS#2749 — FS#6709 — ams-5-6k

Attached to Project— Network
Incident
Whole Network
CLOSED
100%
A 6908 card ams-5-6k is dead.
We are opening a TAC and requesting its replacement within 2H.

May 10 04:51:15 GMT: %PM_SCP-1-LCP_FW_ERR: System resetting module 2 to recover from error: Linecard received system exception. Errcode =
2709000001
May 10 04:51:15 GMT: %OIR-3-PWRCYCLE: Card in module 2, is being power-cycled 'Off (Module Reset due to exception or user request)'
May 10 04:51:16 GMT: %C6KPWR-4-DISABLED: power to module in slot 2 set Off (Module Reset due to exception or user request)
May 10 04:57:00 GMT: %ONLINE-6-REGN_TIMER: Module 2, Proc. 0. Failed to bring online because of registration timer event
sm(cygnus_oir_bay slot2), running yes, state wait_til_online
Last transition recorded: (restart)-> wait_til_disabled (disabled)-> disabled_clr_persist (disabled)-> wait_til_disabled (timer)-> may_be_occupied (timer)-> occupied (known)-> can_power_on (yes_power)-> powered_on (real_power_on)-> check_power_on (timer)-> check_power_on (power_on_ok)-> wait_til_online

May 10 04:57:00 GMT: %C6KPWR-4-DISABLED: power to module in slot 2 set off (Module Failed SCP dnld)
May 10 05:02:44 GMT: %ONLINE-6-REGN_TIMER: Module 2, Proc. 0. Failed to bring online because of registration timer event
sm(cygnus_oir_bay slot2), running yes, state wait_til_online
Last transition recorded: (disabled)-> disabled (disabled)-> disabled2 (restart)-> wait_til_disabled (timer)-> may_be_occupied (timer)-> occupied (known)-> can_power_on (yes_power)-> powered_on (real_power_on)-> check_power_on (timer)-> check_power_on (power_on_ok)-> wait_til_online
May 10 05:02:44 GMT: %C6KPWR-4-DISABLED: power to module in slot 2 set off (Module Failed SCP dnld)
May 10 05:08:28 GMT: %ONLINE-6-REGN_TIMER: Module 2, Proc. 0. Failed to bring online because of registration timer event
sm(cygnus_oir_bay slot2), running yes, state wait_til_online
Last transition recorded: (disabled)-> disabled (disabled)-> disabled2 (restart)-> wait_til_disabled (timer)-> may_be_occupied (timer)-> occupied (known)-> can_power_on (yes_power)-> powered_on (real_power_on)-> check_power_on (timer)-> check_power_on (power_on_ok)-> wait_til_online
May 10 05:08:28 GMT: %C6KPWR-4-DISABLED: power to module in slot 2 set off (Module Failed SCP dnld)
May 10 05:14:12 GMT: %ONLINE-6-REGN_TIMER: Module 2, Proc. 0. Failed to bring online because of registration timer event
sm(cygnus_oir_bay slot2), running yes, state wait_til_online
Last transition recorded: (disabled)-> disabled (disabled)-> disabled2 (restart)-> wait_til_disabled (timer)-> may_be_occupied (timer)-> occupied (known)-> can_power_on (yes_power)-> powered_on (real_power_on)-> check_power_on (timer)-> check_power_on (power_on_ok)-> wait_til_online
May 10 05:14:12 GMT: %C6KPWR-4-DISABLED: power to module in slot 2 set off (Module Failed SCP dnld)
May 10 05:14:12 GMT: %OIR-4-RESTART: The card in slot 2 has reached the maximum number of 5 restarts, this card will be disabled
Date:  Friday, 01 June 2012, 08:14AM
Reason for closing:  Done
Comment by OVH - Sunday, 13 May 2012, 01:32AM

since it is a router that had less than 3 months
we need to use RMA which takes several days unlike the smatnet in 2H.



Comment by OVH - Thursday, 24 May 2012, 13:33PM

The card 2 is replaced. We are now verifying a 2nd problem on the supervision card.


Comment by OVH - Friday, 01 June 2012, 08:13AM

The battery had a bad contact. we relinked the contact.
Everything is going well.