Date: 2012-04-25 11:41:18 UTC The new card is operational. We have restored traffic on rbx-g1-a9.
Date: 2012-04-25 11:40:31 UTC The new card is being booted.
Date: 2012-04-25 11:40:13 UTC The card has just arrived. We set it into place in the router.
Date: 2012-04-25 06:13:28 UTC The card is gone. It is going to Roubaix at 8h30. We'll give it 30 minutes in order to replace it then we'll finish it all at about 9h00.
Date: 2012-04-25 04:49:17 UTC We'll wait.The TAC has assigned us a person.
no sign of life. 1H then another person.
no sign of life. We just put in the loop the Cisco staff who follows us to the quotient in order to check if we can unblock the situation and have the card before 9am.
Date: 2012-04-25 02:42:21 UTC The router has rebooted.
The card 3 is dead and it does not ping. It needs to be replaced. We are waiting that Cisco take into account our request then send us a new card.
We have a hardware support 2h 24/24 to get a new card.
We are keeping the router in the current setting where it does not ping. All goes through rbx-g2-a9
Date: 2012-04-25 02:39:41 UTC The router boots with 5 patches..