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FS#2499 — FS#6463 — rbx-g2-a9

Attached to Project— Network
Incident
Whole Network
CLOSED
100%
We have a default on the card 0 de rbx-g2-a9:

LC/0/0/CPU0:Mar 7 10:00:13 UTC: prm_server_ty[295]: prm_ser_check: Single-bit ECC error detected: NP 0, block 0x14 (RSV), offset 0, memid 41, name INSTRUCTION_MEM0, addr 0x00000070, bit 17, ext info 0x00000003 0xffffffff 0xffffffff 0xffffffff, action 0 (Fix)
LC/0/0/CPU0:Mar 7 10:00:13 UTC: prm_server_ty[295]: prm_ser_check: Single-bit ECC error detected: NP 0, block 0x14 (RSV), offset 1, memid 41, name INSTRUCTION_MEM1, addr 0x00000070, bit 17, ext info 0x00000003 0xffffffff 0xffffffff 0xffffffff, action 0 (Fix)
LC/0/0/CPU0:Mar 7 10:00:13 UTC: prm_server_ty[295]: prm_ser_check: Spurious error detected: NP 0, block 0xffffffff (Undefined), offset 1, memid 557, name Unknown Memory, addr 0xffffffff, bit 4294967295, ext info 0xffffffff 0xffffffff 0xffffffff 0xffffffff, action 1 (Ignore)


Date:  Thursday, 08 March 2012, 01:27AM
Reason for closing:  Done
Comment by OVH - Wednesday, 07 March 2012, 11:43AM

Directly with Cisco to diagnosis the problem.


Comment by OVH - Thursday, 08 March 2012, 01:06AM

We will replace the card by a spare.
We planned the intervention tonight ((07/03 to 08/03) it will start at midnight.


Comment by OVH - Thursday, 08 March 2012, 01:09AM

We started the intervention.
On the first place,we will try to perform a card reseat (physical reintegration).


Comment by OVH - Thursday, 08 March 2012, 01:12AM

We have an incident on the router. All the cards 8T-l of rbx-g2 have rebooted.We will immediately replace the card in the Slot 0.
The router is operating decreasingly. rbx-g1 is operating normally.


Comment by OVH - Thursday, 08 March 2012, 01:27AM

The router is operating properly again. All cards are ups. The card in the Slot0 has been replaced.
We had exactly the same problem when extracting a 24x10G card while trying to replace it on rbx-g1 (task # 6311):
http://status.ovh.co.uk/?do=details&id=2343

We will analyze with cisco,to find the causes of these reboots. Maybe there is an incompatibility between the new cards 24x10G and 8T-L.