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FS#2368 — FS#6335 — filerz395.perso / homez.395

Attached to Project— Hosting
Incident
all (Plan hostings)
CLOSED
100%
The filer rebooted 2 times.

Feb 5 18:12:20 filerz395 savecore: [ID 570001 auth.error] reboot after panic: Unrecoverable Machine-Check Exception

We're checking the server.

The sites hosted on /homez.395 were impacted.
Date:  Tuesday, 07 February 2012, 09:58AM
Reason for closing:  Done
Comment by OVH - Sunday, 05 February 2012, 18:52PM

The cooling and especially the heat transfer paste were checked.

The restarting of the filer is in progress.


Comment by OVH - Sunday, 05 February 2012, 18:53PM

We won 14° on the cpu1 in idle (50°->36°) and 8° on cpu2 (38°->26°).

The filer is up, we're checking.


Comment by OVH - Tuesday, 07 February 2012, 09:56AM

The filer is stable, however, the system displays an error on one of the RAM modules , we will replace it.

Fault class : fault.memory.intel.fbd.crc
Affects : hc://:product-id=System-Product-Name:chassis-id=System:server-id=filerz395:serial=180104083409264861:part=KINGSTON:revision=C1/motherboard=0/memory-controller=1/dram-channel=3/dimm=1/rank=3
faulted but still in service
FRU : "DIMM_31" (hc://:product-id=System-Product-Name:chassis-id=System:server-id=filerz395:serial=180104083409264861:part=KINGSTON:revision=C1/motherboard=0/memory-controller=1/dram-channel=3/dimm=1)
faulty

The websites hosted on /homez.395 will be unavailable during some minutes.


Comment by OVH - Tuesday, 07 February 2012, 09:58AM

Replacement performed without problem.
Nothing to report.