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FS#2156 — FS#6130 — rbx-10-c1

Attached to Project— Network
Incident
Roubaix1
CLOSED
100%
We had an incident on this chassis. The router is restarting.
Date:  Saturday, 07 January 2012, 02:06AM
Reason for closing:  Done
Comment by OVH - Saturday, 03 December 2011, 01:55AM

Dec 2 17:19:12 rbx-10-c1.routers.ovh.net 2011 Dec 02 16:18:48 %SYS-3-EOBC_CHANNELHUNG:Ethernet out of band channel on module 3 is faulty. Module has been powered down!
Dec 2 17:19:12 rbx-10-c1.routers.ovh.net 2011 Dec 02 16:18:47 %SYS-3-EOBC_POWERDOWN:Ethernet out of band channel fault detected. Systematically shutting down modules to identify the faulty module


Comment by OVH - Saturday, 03 December 2011, 01:56AM

Card #2 is probably out of service:
EOBC channel fail


Comment by OVH - Saturday, 03 December 2011, 02:19AM

We can not insert the card # 2 without freezing the chassis. We will let the router turn for now on the card #1 and we schedule an intervention far from peak hours to restart the chassis.


Comment by OVH - Saturday, 03 December 2011, 02:21AM

The intervention is planned for Monday morning at 10:00.


Comment by OVH - Monday, 05 December 2011, 16:27PM

We are going to intervene on the router to have back the nominal configuration. The trafic will be interrupted during the switch.


Comment by OVH - Monday, 05 December 2011, 16:28PM

We done the switch but the problem is always here. We are going to prepare 2 new additional cards to replace the 2 inexistent cards.


Comment by OVH - Monday, 05 December 2011, 16:29PM

We restart the chassis with the 2 new cards. The trafic will be interrupted again.


Comment by OVH - Monday, 05 December 2011, 16:30PM

The router is back to its nominal functioning.