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We had an incident on one of the main switches of the shared hosting network between 17:26 and 17:31. The shared hosting and ovh.com were impacted.
Update(s):
Date: 2011-11-10 03:23:30 UTC The problems have been fixed since 20:30.
If you have an inconvenience,we can't see it and we need your feedback in order to find the origin of the problem.
Date: 2011-11-08 19:42:21 UTC The SOAP service is working again.
Date: 2011-11-08 18:44:51 UTC The SOAP service is still down.
Date: 2011-11-08 18:44:29 UTC After a human error, we underwent a L2 loop on the p19-53-n5. The servers of the different clusters mutu and ovh.com were unavailable. The loop has also caused a certain number of effects especially on the admin machines, that slowed down the return to work of the infra.
We are still checking the working of the whole services.