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FS#2061 — FS#6040 — Shared hosting network

Attached to Project— Network
Incident
paris 19
CLOSED
100%
We had an incident on one of the main switches of the shared hosting network between 17:26 and 17:31. The shared hosting and ovh.com were impacted.
Date:  Thursday, 10 November 2011, 04:24AM
Reason for closing:  Done
Comment by OVH - Tuesday, 08 November 2011, 19:44PM

After a human error, we underwent a L2 loop on the p19-53-n5. The servers of the different clusters mutu and ovh.com were unavailable. The loop has also caused a certain number of effects especially on the admin machines, that slowed down the return to work of the infra.
We are still checking the working of the whole services.


Comment by OVH - Tuesday, 08 November 2011, 19:44PM

The SOAP service is still down.


Comment by OVH - Tuesday, 08 November 2011, 20:42PM

The SOAP service is working again.


Comment by OVH - Thursday, 10 November 2011, 04:23AM

The problems have been fixed since 20:30.
If you have an inconvenience,we can't see it and we need your feedback in order to find the origin of the problem.