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FS#1930 — FS#5907 — shared web sites

Attached to Project— Hosting
Incident
all (Plan hostings)
CLOSED
100%
We have a problem on the shared web hostings. We verify.
Date:  Thursday, 13 October 2011, 12:10PM
Reason for closing:  Done
Comment by OVH - Thursday, 13 October 2011, 11:54AM

The web servers of many clusters were down.
We are looking for the reason behind this.


Comment by OVH - Thursday, 13 October 2011, 11:56AM

A filer has crashed. Usually, when this happens, a script
protects the web servers. The script was not planned to manage the crash of this
filer. Why??


Comment by OVH - Thursday, 13 October 2011, 11:58AM

up.

We patch immediately the tools in order manage
this filer as well. We use it to share
the internal tools and therefore it was mounted on the set
of the A mega non protected infra.


Comment by OVH - Thursday, 13 October 2011, 12:02PM

During the next days, we will remove this non useful
mounting and replace it with a reliable solution.
There is no question to get crashes which impact
many web sites even at mid night.


Comment by OVH - Thursday, 13 October 2011, 12:04PM

The patch is being installed on all the servers.


Comment by OVH - Thursday, 13 October 2011, 12:05PM

The installation of the patch was finalised.


Comment by OVH - Thursday, 13 October 2011, 12:08PM

The modification of the system in order to transfer this non useful filer
is ongoing, it will take a week to dismount
more than 10000 servers ...