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FS#15354 — BACKBONE US
Attached to Project— Network
| Incident | |
| Whole Network | |
| CLOSED | |
 |
We lost 2 fibers between ASH and BHS and 1 fiber between NWK and ASH.
Our optical team manage to bring back the fibers online, we are currently analyzing to find the root cause of this incident.
Date: Thursday, 24 May 2018, 11:25AMOur optical team manage to bring back the fibers online, we are currently analyzing to find the root cause of this incident.
Reason for closing: Done
There was an event between 2 amplifier sites on our darkfiber NWK<>ASH.
We lost 10dB on this span.
We are contacting the fiber provider to correct this loss.
Circuit are up and running.
The fiber provider will troubleshoot and fix the loss the 23 of May between 02h00 and 06h00 (Local time)
The problem of loss was corrected by the provider this morning.