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FS#14650 — Phone support

Attached to Project— Network
Incident
Whole Network
CLOSED
100%
We currently have a situation on our network in europe.

This affect the phone customer support.

We are actively working on solving this issue asap.

Thank you for your comprehension.
Date:  Monday, 29 May 2017, 22:14PM
Reason for closing:  Done
Additional comments about closing:  Situation is back to normal for around 30mn now.

One of the ASA firewall went unresponsive and the passive one did not take the lead. We are investigating why.

Thank you for your patience.
Comment by OVH - Monday, 29 May 2017, 21:32PM

The incident is still ongoing. We are working on a solution.
Thank you for your patience.