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FS#1357 — FS#5358 — filerz148.mail

Attached to Project— E-mail
Incident
all
CLOSED
100%
The server stops responding, an intervention is being processed.

Date:  Wednesday, 11 May 2011, 22:51PM
Reason for closing:  Done
Comment by OVH - Tuesday, 19 April 2011, 18:02PM

The CPUs were replaced.

We monitor the server's activity.


Comment by OVH - Tuesday, 19 April 2011, 19:13PM

It's not satisfying. We switch the server to a spare.


Comment by OVH - Tuesday, 19 April 2011, 19:13PM

Switched.


Comment by OVH - Tuesday, 19 April 2011, 19:14PM

The service is operational.


Comment by OVH - Thursday, 21 April 2011, 22:52PM

The spare server has a hardware fail related to the RAM,which is highly slowing down the service.

RAM will be replaced,and server will be resettled.


Comment by OVH - Friday, 22 April 2011, 15:42PM

We still notice the same slowness.
An intervention is ongoing.


Comment by OVH - Friday, 22 April 2011, 21:20PM

We go progressively to normality.


Comment by OVH - Tuesday, 26 April 2011, 10:57AM

We have reduced the number of simultaneous connections per account/ip to 5, the time to stabilize the server.


Comment by OVH - Wednesday, 11 May 2011, 22:51PM

The server is restarted thereafter an electrical maintenance:
http://status.ovh.net/?do=details&id=1435

The service is back to normal.