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FS#12814 — FS#17692 — Sending email renewal
Attached to Project— hubiC
| Incident | |
| Backend / Core | |
| In progress | |
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The Hubic team has recently realized that the robot that sends mails announcing the upcoming renewal of Hubic services paid for the year, has suffered a malfunction that affects the email sending.
To avoid unwanted Hubic account renewal for one more year, and to allow customers to suspend their account prior Hubic renewal of the latter, we have for now stopped all account renewals and suspensions.
On Monday, people familiar with the renewal of their Hubic accounts will receive an email to inform the date of the next renewal, allowing them to choose the action to take (account closure or renewal).
To avoid unwanted Hubic account renewal for one more year, and to allow customers to suspend their account prior Hubic renewal of the latter, we have for now stopped all account renewals and suspensions.
On Monday, people familiar with the renewal of their Hubic accounts will receive an email to inform the date of the next renewal, allowing them to choose the action to take (account closure or renewal).