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FS#12356 — FS#16855 — gra-3b-a9

Attached to Project— Network
Incident
Gravelines
In progress
0%
We had a hardware dysfunction on this equipment. No impact on traffic but no change was possible. We are continuing to investigate with supplier.
Comment by OVH - Wednesday, 02 March 2016, 16:09PM

We have detected the following logs on the CPU card:
2016-03-02T06:31:37+01:00 37.187.231.14 gra-3b-a9.fr.eu 96268 bc [local7.warning] === 96268: RP/0/RSP0/CPU0:Mar 2 06:31:37.546 CET: dhcpd[1086]: %IP-DHCPD-4-INVALID_DEFAULT_GATEWAY : Invalid! default gateway, Client(0025.90a4.70ec) Release/Renew send may fail
2016-03-02T06:18:06+01:00 37.187.231.14 gra-3b-a9.fr.eu 96263 ba [local7.crit] === 96263: RP/0/RSP0/CPU0:Mar 2 06:18:06.686 CET: pfm_node_rp[360]: %PLATFORM-AHCI-2-DEV_HD0_NOT_RESPONDING : Set|ahci-mon[36890]|0x1000000|HD0 device not responding

This seems to be a hardware issue on the card. We are removing it in order to switch to the redundant CPU card.


Comment by OVH - Wednesday, 02 March 2016, 16:13PM

The faulty card was removed forcing the switching on the CPU card in standby. No impact was found and the service is currently standardized.
We will diagnose the faulty card with the manufacturer to evaluate whether a hardware replacement is necessary.


Comment by OVH - Wednesday, 02 March 2016, 16:14PM

We will reinsert the card.


Comment by OVH - Wednesday, 02 March 2016, 16:15PM

The card was inserted and no impact was found. This card is in standby mode at this time.
We continue to investigate with our supplier.