OVHcloud Network Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
FS#16362 — LDN <> NKW
Incident
Report for Network & Infrastructure
Resolved
We have a 10G likn down between ldn-1-n7 and nwk-1-n7.
We are getting in touch with our supplier.
Update(s):
Date: 2016-02-01 16:55:06 UTC
Our circuit is down, we are reactivating the bundle of 2x10G.
Date: 2016-02-01 16:54:20 UTC
*** CASCADED EXTERNAL NOTES 29-Jan-2016 02:05:17 GMT - The European NOC has advised that repairs are complete. Once services can be confirmed restored, a final notification will be sent.
Date: 2016-02-01 16:54:08 UTC
01/29/2016 00:54:36 GMT - The European NOC advises that splicing efforts are still currently underway. An update will be provided when more information is available.
01/28/2016 23:43:14 GMT - The repair team advises that cables have been pulled, and splicing efforts are currently underway. There is no new estimated time to restoration.
Date: 2016-02-01 16:53:55 UTC
28-Jan-2016 22:10:02 GMT - The repair team reported that restoration efforts are still on going and are on track to an estimated time to restoration of 23:30 GMT.
01/28/2016 23:06:42 GMT - The repair team reported that restoration efforts are still ongoing and services are anticipated to restore within one hour.
01/28/2016 22:11:28 GMT - The repair team reported that restoration efforts are still on going and are on track to an estimated time to restoration of 23:30 GMT.
01/28/2016 20:56:04 GMT - The repair team reported that they continue to install the replacement cable. Once the last of the cable is installed, the other end will be prepped for splicing. Restoration remains ongoing. An ETR of 23:30 GMT has been provided.
01/28/2016 19:46:29 GMT - The European NOC reports that the duct repair remains in progress. 1500 meters of the cable has been pulled and installed. One end of the cable has been prepped and is ready for splicing. Restoration efforts remain ongoing.
01/28/2016 19:29:09 GMT - The European NOC reported that additional technicians have been engaged and are onsite to assist in repairs. Restoration efforts remain underway. No ETR has been provided. Updates will continue to be sent as information is available.
01/28/2016 17:55:18 GMT - 01/28/2016 17:39:27 GMT - The repair team has arrived onsite with the duct repair kit. Restoration efforts are now underway.
01/28/2016 16:46:21 GMT - The repair team has collected a duct repair kit and is now headed to the failure site with an ETA of 17:40 GMT.
01/28/2016 16:41:49 GMT - No new information is available at this time. Updates will be sent as soon as any information becomes available.
01/28/2016 15:43:05 GMT - Field Services have located the damage and reported that a utility company damaged a duct housing Level 3 cable. 1250 meters of cable will have to be replaced. The repair team has been engaged and is en route to the damage location. No ETA of the repair team was provided.
01/28/2016 14:59:02 GMT - Field Services have arrived onsite and are taking light measurements at this time. Updates will continue to be sent as information is received.
01/28/2016 12:45:51 GMT - The field technician has identified a fiber cut approximately 46 kilometers from the Slough site towards London. An Outside Plant Engineer is being contacted to assist with fiber path recognition. Troubleshooting efforts are ongoing with no ETTR available at this time.
01/28/2016 12:27:33 GMT - The European NOC reports a field technician has arrived onsite in Slough, United Kingdom and fiber testing will begin momentarily.
01/28/2016 12:04:59 GMT - The European NOC is investigating a suspected fiber cut between London, United Kingdom and Slough, United Kingdom that is affecting unprotected services. Field Services have been engaged to assist by troubleshooting onsite with no ETA available at this point. Please be advised that updates for this event will be relayed hourly unless otherwise noted.
We are getting in touch with our supplier.
Update(s):
Date: 2016-02-01 16:55:06 UTC
Our circuit is down, we are reactivating the bundle of 2x10G.
Date: 2016-02-01 16:54:20 UTC
*** CASCADED EXTERNAL NOTES 29-Jan-2016 02:05:17 GMT - The European NOC has advised that repairs are complete. Once services can be confirmed restored, a final notification will be sent.
Date: 2016-02-01 16:54:08 UTC
01/29/2016 00:54:36 GMT - The European NOC advises that splicing efforts are still currently underway. An update will be provided when more information is available.
01/28/2016 23:43:14 GMT - The repair team advises that cables have been pulled, and splicing efforts are currently underway. There is no new estimated time to restoration.
Date: 2016-02-01 16:53:55 UTC
28-Jan-2016 22:10:02 GMT - The repair team reported that restoration efforts are still on going and are on track to an estimated time to restoration of 23:30 GMT.
01/28/2016 23:06:42 GMT - The repair team reported that restoration efforts are still ongoing and services are anticipated to restore within one hour.
01/28/2016 22:11:28 GMT - The repair team reported that restoration efforts are still on going and are on track to an estimated time to restoration of 23:30 GMT.
01/28/2016 20:56:04 GMT - The repair team reported that they continue to install the replacement cable. Once the last of the cable is installed, the other end will be prepped for splicing. Restoration remains ongoing. An ETR of 23:30 GMT has been provided.
01/28/2016 19:46:29 GMT - The European NOC reports that the duct repair remains in progress. 1500 meters of the cable has been pulled and installed. One end of the cable has been prepped and is ready for splicing. Restoration efforts remain ongoing.
01/28/2016 19:29:09 GMT - The European NOC reported that additional technicians have been engaged and are onsite to assist in repairs. Restoration efforts remain underway. No ETR has been provided. Updates will continue to be sent as information is available.
01/28/2016 17:55:18 GMT - 01/28/2016 17:39:27 GMT - The repair team has arrived onsite with the duct repair kit. Restoration efforts are now underway.
01/28/2016 16:46:21 GMT - The repair team has collected a duct repair kit and is now headed to the failure site with an ETA of 17:40 GMT.
01/28/2016 16:41:49 GMT - No new information is available at this time. Updates will be sent as soon as any information becomes available.
01/28/2016 15:43:05 GMT - Field Services have located the damage and reported that a utility company damaged a duct housing Level 3 cable. 1250 meters of cable will have to be replaced. The repair team has been engaged and is en route to the damage location. No ETA of the repair team was provided.
01/28/2016 14:59:02 GMT - Field Services have arrived onsite and are taking light measurements at this time. Updates will continue to be sent as information is received.
01/28/2016 12:45:51 GMT - The field technician has identified a fiber cut approximately 46 kilometers from the Slough site towards London. An Outside Plant Engineer is being contacted to assist with fiber path recognition. Troubleshooting efforts are ongoing with no ETTR available at this time.
01/28/2016 12:27:33 GMT - The European NOC reports a field technician has arrived onsite in Slough, United Kingdom and fiber testing will begin momentarily.
01/28/2016 12:04:59 GMT - The European NOC is investigating a suspected fiber cut between London, United Kingdom and Slough, United Kingdom that is affecting unprotected services. Field Services have been engaged to assist by troubleshooting onsite with no ETA available at this point. Please be advised that updates for this event will be relayed hourly unless otherwise noted.