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FS#1187 — FS#5194 — GlobalSwitch

Attached to Project— Datacenters
Incident
All of the datacenters
CLOSED
100%
Thereafter an electric cut tonight at 2h27, the datacenter went through Generators.
Return attempts on the 'normal' electrical incomings were failed. Actually, a part of datacenter (all except Level 1 and 2) remains supplied by the generators (about 40 hours of autonomy) and some switching mechanical actions (manual) would be taken.

Date:  Thursday, 03 March 2011, 13:25PM
Reason for closing:  Done
Comment by OVH - Wednesday, 02 March 2011, 16:12PM

Switching operations will start at 16h15.


Comment by OVH - Wednesday, 02 March 2011, 23:30PM

Switching operations are still not accomplished.
Part of the Level 1 and Level 2 is still fueled by the groups.
It seems that 2 (!) HB / LB transformers are involved.
Diagnostic operations are in progress in GlobalSwitch with a full return on EDF expected before tomorrow morning.

Our sequel at Level 5 is not impacted.


Comment by OVH - Thursday, 03 March 2011, 13:25PM

Thereafter switching sources in default, the datacenter is completely back on EDF this morning at 4h46.

At level 1, Channel B upstream UPS is planted on the path A (each channel has its own UPS).
At level 2, Channel B upstream UPS is planted on the path B (each channel has its own UPS).

It would be interesting to know the exact origin of the problem.