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FS#11527 — FS#15582 — mad-1-a71

Attached to Project— Network
Incident
Backbone EU
In progress
0%
The equipment is down. We are investigating whether the cause is the link to the other POP or if the switch has crashed.

Peerings deported on this switch as well as the intercompany voip are affected.
Comment by OVH - Tuesday, 01 December 2015, 16:10PM

2015 Dec 1 05:14:55 CEST mad-5-a72 Ebra: %LINEPROTO-5-UPDOWN: Line protocol on Interface Port-Channel1 (I:mad-1-a71:OVH:), changed state to down
2015 Dec 1 05:14:58 CEST mad-5-a72 Ebra: %LINEPROTO-5-UPDOWN: Line protocol on Interface Port-Channel1 (I:mad-1-a71:OVH:), changed state to up
2015 Dec 1 05:15:00 CEST mad-5-a72 Ebra: %LINEPROTO-5-UPDOWN: Line protocol on Interface Port-Channel1 (I:mad-1-a71:OVH:), changed state to down
2015 Dec 1 05:15:04 CEST mad-5-a72 Ebra: %LINEPROTO-5-UPDOWN: Line protocol on Interface Port-Channel1 (I:mad-1-a71:OVH:), changed state to up
2015 Dec 1 05:22:53 CEST mad-5-a72 Ebra: %LINEPROTO-5-UPDOWN: Line protocol on Interface Port-Channel1 (I:mad-1-a71:OVH:), changed state to down
2015 Dec 1 05:23:02 CEST mad-5-a72 Ebra: %LINEPROTO-5-UPDOWN: Line protocol on Interface Port-Channel1 (I:mad-1-a71:OVH:), changed state to up
2015 Dec 1 05:23:43 CEST mad-5-a72 Ebra: %LINEPROTO-5-UPDOWN: Line protocol on Interface Port-Channel1 (I:mad-1-a71:OVH:), changed state to down
2015 Dec 1 05:43:13 CEST mad-5-a72 Ebra: %LINEPROTO-5-UPDOWN: Line protocol on Interface Port-Channel1 (I:mad-1-a71:OVH:), changed state to up

Seems to be a fiber problem.

2 of 4 links are currently up

mad-5-a72#sh int desc | i mad-1
Et29 down down I:mad-1-a71:OVH:Po1(DWDM)
Et30 up up I:mad-1-a71:OVH:Po1(DWDM)
Et31 down down I:mad-1-a71:OVH:Po1(DWDM)
Et32 up up I:mad-1-a71:OVH:Po1(DWDM)


Comment by OVH - Tuesday, 01 December 2015, 16:18PM

The links are 2 by 2 on 2 DWDM fiber liabilities. We think that the simultaneous cuts on the links are due to work on the optical layer.

We have opened a ticket to verify that these are not tasks in progress. Otherwise, we will dispatch an OVH technician to each site to verify the optical levels and find the source of the problem (or problems).


Comment by OVH - Tuesday, 01 December 2015, 16:24PM

Our provider confirme it is all due to work on the fiber. Investigation is in progress in order to restore the service.