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FS#10450 — FS#14315 — gsw-3-m1

Attached to Project— Network
Incident
GSW
In progress
100%
This router has just rebooted. We will investigate.
Comment by OVH - Monday, 10 August 2015, 11:07AM

Several modules (the line cards) have rebooted for some unexplained reason. The sup rebooted after several attempts.


Comment by OVH - Monday, 10 August 2015, 11:08AM

The sup is up again. We will try to retrieve the line cards.


Comment by OVH - Monday, 10 August 2015, 11:09AM

The line cards will not reboot. We will see if we can replace them.


Comment by OVH - Monday, 10 August 2015, 11:10AM

We will get someone who has the spare of each card to intervene on site.


Comment by OVH - Monday, 10 August 2015, 11:11AM

The faulty sup has been replaced. The service is up again. Please accept our apologies for the inconvenience.


Comment by OVH - Monday, 10 August 2015, 11:11AM

The router is unstable. We will investigate.


Comment by OVH - Monday, 10 August 2015, 11:11AM

One of the cards is still not working properly. We will get someone one site to replace it.


Comment by OVH - Monday, 10 August 2015, 11:12AM

The intervention is in progress. The ports will gradually come back up.